Frequently Asked Questions (FAQ)

1. How long does delivery take?

We ship all orders within 7–12 business days. Delivery times may vary depending on your location.

2. Do you offer tracking for orders?

Yes! Once your order is shipped, you will receive a tracking number via email so you can monitor your package.

3. Can I change or cancel my order?

Orders can only be modified or canceled within 24 hours of purchase. After that, we may not be able to make changes.

4. What is your return policy?

We offer a 30-day return policy. If you’re not completely satisfied with your purchase, you can return it for a refund or exchange.

5. How do I return an item?

To return an item, please contact our support team at support@novabaymart.com or use our contact form. We will provide instructions for returning your product.

6. Who pays for return shipping?

All returns come with free shipping. Just follow our simple return process to send your item back.
Return shipping is covered by us, so you don’t pay a thing.

7. What if my item arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us immediately with photos of the item. We will resolve the issue promptly.

8. Can I return sale or discounted items?

Yes! All items, including sale items, are eligible for return within 30 days, as long as they are in original condition.

9. How long does it take to process a return?

Once we receive your returned item, refunds are typically processed within 15 business days. You will receive a confirmation email once the refund is complete.