Shipping policy

At Novabay Mart, we’re committed to providing a smooth and reliable shipping experience from the moment you place your order until it arrives at your door. Below are the details on how we process and deliver your purchases.

Shipping Area

We currently ship to addresses within the United States.

Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.

Processing Time

Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and holidays.

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

Shipping Rates

Free Shipping – We offer free shipping on all orders, with no minimum purchase.

Estimated Delivery Times

Here's what to expect once your order is processed:

Processing Time: 1–2 business days (Monday to Friday)
Transit Time: 6–10 business days (Monday to Friday)
Total Delivery Time: 7–12 business days
Order Cutoff Time: 5:00 PM
Time Zone: (GMT-05:00) Eastern Standard Time (New York)

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24–48 hours for tracking details to appear in the carrier’s system.

Delivery Issues

If your package is delayed, lost, or does not arrive within the expected timeframe:

Please check your tracking info first.
If you need help, contact our support team at support@novabaymart.com

We’ll do our best to assist you and work with the delivery provider to resolve any issues.

Incorrect Shipping Address

Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If your order has not yet shipped and you need to update your address, please contact us immediately.